Acceptable use of LAZERLINK's Technical Support is defined as follows:
LAZERLINK will provide free telephone technical
support on setup of user's account to dial in to LAZERLINK's
Internet service. LAZERLINK will also provide
additional free telephone technical support for any
issues concerning LAZERLINK's services deemed
to be LAZERLINK's internal network or server
problem. LAZERLINK will not provide technical
support for software configuration problems after setup
including, but not limited to, web browsers, ftp clients,
irc clients, telnet programs, newsreaders, E-mail software,
online games, internet telephony programs, internet
video programs, web browser plugins, wais clients, archie
clients, gopher clients, http daemons, ftp daemons,
UNIX shell usage, Limited UNIX shell usage, personal
home page creation, operating system software or any
other technical support issues not concerning problems
with actual LAZERLINK equipment or service.
Technical support for the previous non-covered software
may be provided to the user upon agreement to LAZERLINK's
technical support agreement which dictates additional
service fees for such support, to be billed to user's
account and payable net 30. LAZERLINK reserves
the right to refuse technical support for any reason
except when actual problems exist in LAZERLINK's
equipment or service or when upgrades to LAZERLINK's
equipment or service dictate so.
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